Picker Radar

Refund Policy

Picker Radar  ·  Last updated: April 27, 2026  ·  Effective upon publication

The short version: Monthly subscriptions are non-refundable mid-cycle. Annual subscriptions can be refunded pro-rated within the first 14 days. Cancellation stops future billing but you keep access until the end of the current period.
California Auto-Renewal Notice (Cal. BPC §17602): All paid Picker Radar subscriptions automatically renew at the end of each billing period (monthly or annual) at the then-current rate, until you cancel. Your saved payment method will be charged automatically. You may cancel at any time from Account → Subscription → Cancel Plan. Cancellation takes effect at the end of the current paid period — you will not be charged for the next period, and you retain access through the end of the period you already paid for.

1. Monthly Subscriptions

In short: Monthly plans are charged upfront for the full month and are non-refundable mid-cycle.

Monthly subscriptions (Starter, Hobby, Pro — billed monthly) are charged at the start of each billing period. Because you receive immediate access to the full scan allotment and features for the entire period, monthly subscription fees are non-refundable once the billing period has started, except in the circumstances described in Section 4 (Service Failures).

If you cancel a monthly subscription, billing stops at the end of the current paid month. You retain access to your plan's features through the end of that month.

2. Annual Subscriptions

In short: Annual plans get a pro-rated refund within the first 14 days. After day 14, no refund is issued.

Annual subscriptions are charged upfront for 12 months.

3. Free Tier

The Free tier has no charge and therefore no refund applies. Free-tier lifetime scans that have been used are not restored upon account closure.

4. Service Failures

In short: If Picker Radar is materially unavailable for an extended period, we'll work with you on a partial credit or refund. We don't define a hard SLA here — contact us.

If you experience a material service failure — meaning the Service was substantially unavailable or non-functional for a significant portion of your billing period due to causes within our control — you may contact us to request a partial credit or refund. We review these requests on a case-by-case basis and will try to make it right. Planned maintenance windows, brief outages (under a few hours), and issues caused by third-party infrastructure (Google, Vercel, etc.) generally do not qualify.

5. Refund Table at a Glance

Plan TypeWhen?Refund Available?
Monthly (any tier)Any time during current periodNo — period is non-refundable once started
Annual (any tier)Within first 14 days of annual periodYes — pro-rated for remaining full months
Annual (any tier)After day 14 of annual periodNo
Any planService failure caused by usCase-by-case — contact support

6. How to Request a Refund

To request a refund under this policy:

  1. Email support@pickerradar.com with the subject line "Refund Request."
  2. Include your account email address and the reason for your request.
  3. For annual refund requests, include the date you subscribed.

We will respond within 3 business days. Approved refunds are returned to your original payment method via Stripe and typically appear within 5–10 business days depending on your card issuer.

7. Chargebacks

If you file a chargeback with your bank or card issuer without first contacting us, we reserve the right to suspend your account pending resolution. We encourage you to contact us first — we want to resolve billing issues fairly and quickly.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email to your account address at least 14 days before taking effect. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.

9. Contact